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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Hope

April 10, 2026

5  out of  5
rating by Hope
"Very kind, informative, and helpful."
We responded:
"Hope, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jake Pembrook’s Team!"
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Char Armstrong

March 26, 2026

5  out of  5
rating by Char Armstrong
"Dylan was very helpful in going over everything with me, I am pleased he was very knowledgeable I appreciate the time he took to help me with this. Thank you again."
We responded:
"We are grateful for your 5-star review, Char! Thanks for taking a moment to share your positive rating of State Farm Agent Jake Pembrook’s Team here in Springfield . "
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Varg Man

March 25, 2026

5  out of  5
rating by Varg Man
"Switching saved me over $1000 (6 month payment)! Super nice agent, even got my coverages up since I have a teenager, looking forward to continued coverages, thanks!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Jake Pembrook’s Team. "
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Linda McGuire

March 24, 2026

5  out of  5
rating by Linda McGuire
"Dylan was great to explain things to us. We love Dylan"
We responded:
"Thank you for the fantastic review, Linda! We are always here to help with your insurance needs here in Springfield . "
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Matt

March 24, 2026

5  out of  5
rating by Matt
"Dylan was very friendly and helpful. Explained what I had questions on and didn't was very respectful of my time."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Jake Pembrook’s Team here in Springfield . "
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Long Nhật

March 24, 2026

5  out of  5
rating by Long Nhật
"very patient for my weak English"
We responded:
"Thanks so much for the fantastic rating, Long! We are so glad you had a positive experience with us here on State Farm Agent Jake Pembrook’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Phoenix

February 24, 2026

5  out of  5
rating by Phoenix
"Excellent experience! I was given everything I needed at a fair price! Dylan got me hooked up with auto and renters insurance with no hassle, and minimal effort. Was very knowledgeable, and walked me through every step of the process."
We responded:
"Phoenix, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Ngolle Lovet

February 9, 2026

5  out of  5
rating by Ngolle Lovet
"Jake was helpful and even helped to cancel my previous insurance."
We responded:
"Thanks so much for the fantastic rating, Ngolle! We are so glad you had a positive experience with us here on State Farm Agent Jake Pembrook’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Briayon Cunningham

January 19, 2026

5  out of  5
rating by Briayon Cunningham
"I recently had the pleasure of working with Jeremy from State Farm. I would recommend everyone it’s great service"
We responded:
"Thanks so much for the amazing review, Briayon! We really appreciate your support here in Springfield . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jake Pembrook’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Springfield . "
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Liz Thien

January 16, 2026

5  out of  5
rating by Liz Thien
"Switching My insurance policy and company was absolutely one of the easiest experiences I've had in a long. Dealing with Dylan was absolutely stress free. I appreciate all of his help in getting the best orices for my family."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Liz, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jake Pembrook’s Team—we are always here to help! "
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Rob Allen

January 15, 2026

5  out of  5
rating by Rob Allen
"I've dealt with a lot of different insurance companies and these guys made the process very simple and their customer service and rates were better than their competitors by far Would highly recommend them to anybody that wants a hassle free insurance company"
We responded:
"Thank you for the fantastic review, Rob! We are always here to help with your insurance needs here in Springfield . "
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Amairani Herrera

January 15, 2026

5  out of  5
rating by Amairani Herrera
"I had Jeremy as my agent! He was very helpful and gives you a better understanding over policies and how it works! Which I appreciate because there were somethings I knew very little about! I had a great experience overall."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Springfield to know that you had such a wonderful experience with us here on State Farm Agent Jake Pembrook’s Team. Thank you so much for the 5-stars, Amairani! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Jake Pembrook’s Team anytime. "
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Dawn Barton

January 9, 2026

5  out of  5
rating by Dawn Barton
"Great customer service. My Agent made it super easy to change over from my prior company."
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Isabelle

December 18, 2025

5  out of  5
rating by Isabelle
"I appreciate the detailed information and professionalism, thank you."
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Elena Chrysostomou

December 17, 2025

5  out of  5
rating by Elena Chrysostomou
"Had a great first experience with state farm"
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Pegan Vanwinkle

December 12, 2025

5  out of  5
rating by Pegan Vanwinkle
"Dylan was an excellent agent! He answered every question I had and was able to get me quoted a great price!"
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K K

December 8, 2025

5  out of  5
rating by K K
"Great staff, easy and quick process"
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seth allen

December 4, 2025

5  out of  5
rating by seth allen
"Jeremy was great! He saved me a bunch of money! Will definitely recommend him to everyone from here on out."
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Marty and Tina Mickle

December 3, 2025

5  out of  5
rating by Marty and Tina Mickle
"Dylan was very helpful and great follow up."
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Kenneth Liss

November 25, 2025

5  out of  5
rating by Kenneth Liss
"Great people. Excellent service."
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Lanea Montez

November 25, 2025

5  out of  5
rating by Lanea Montez
"Best agent I have worked with and the whole office is polite and welcoming when you call or go in."
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Ann carter

November 11, 2025

5  out of  5
rating by Ann carter
"I recently had the pleasure of working with Jeremy from State Farm. He was very helpful and thorough in explaining our home and auto policies. He helped my family get the best possible coverage. His communication was excellent and always responded quickly to my questions. He was incredibly efficient and made a stressful situation feel manageable. I highly recommend speaking with Jeremy from State Farm!"
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danny gaubatz

November 3, 2025

5  out of  5
rating by danny gaubatz
"Jeremy was super helpful and professional. Very happy with my service"
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Adam

October 30, 2025

5  out of  5
rating by Adam
"Friendly service, great price!!"
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Tracy

October 7, 2025

5  out of  5
rating by Tracy
"Dylan took the time to reach out, follow up, and not only saved me money on my car insurance but I also have much higher limits as well!! I highly recommend calling Dylan for your insurance needs!!"